Calming Waves Support Services (CWSS)

Complaint and Feedback Form

We value your feedback and take all complaints seriously.
You can use this form to tell us about a concern, complaint, or suggestion for improvement.
You may complete this form yourself, ask someone to help you, or give feedback anonymousl

I wish to remain anonymous (If you tick this box, please skip to Section 3)

Anonymous Feedback Notice

You may choose to provide feedback anonymously. Calming Waves Support Services (CWSS) values all feedback, whether identified or anonymous.

Please note that if you choose to remain anonymous, we will still record and review your feedback as part of our continuous improvement process. However, we may be unable to follow up with you directly or provide updates regarding any actions taken.

Your Details

First Name

Last Name

Email Address

Phone Number

Comments

2. Participant Details (if different from above)

Name Of Participant

Relationship to participant:

Participant NDIS Number (if known):

3. About Your Complaint or Concern

Please describe what happened, including: What your complaint or concern is about, When and where it happened, Who was involved (if known)

4. What Outcome Would You Like?

Please tell us how you would like this matter resolved:

5. Supporting Documents (optional)

I can provide documents or evidence to support my complaint (e.g. emails, screenshots, reports).

YesNo

6. Privacy and Confidentiality

All information you provide will be kept confidential and managed in accordance with the Privacy Act 1988 (Cth) and CWSS’s Privacy Policy.

If you choose to remain anonymous, your feedback will still be reviewed and used to improve our services; however, we may not be able to contact you to discuss or update you on the outcome.

If you are not satisfied with the outcome or wish to take your complaint further, you may contact:

The NDIS Quality and Safeguards Commission: 1800 035 544 or www.ndiscommission.gov.au
The Office of the Victorian Disability Services Commissioner (for state matters)